Terms of service

1. The service

AegisX ("we") filters traffic to websites: it receives requests for your domains, stops attacks and unwanted automated traffic, and forwards the rest to your server. The service includes the dashboard at my.aegisx.network, the edge servers and support.

What each plan includes is described on the pricing page. We may improve and change features; we do not remove a paid feature from your plan before the paid period ends.

2. Your account

You need an account to use AegisX. Give a working email address and keep your password and two-factor codes secret. You are responsible for what is done in your account, including by team members you invite.

You must be old enough to enter into a contract where you live, and you may only add domains you own or are allowed to manage.

3. Your sites and content

Your sites remain yours. We do not host them and do not change their content, except what the service does by design: caching, compression, pages for browser checks and error pages.

You are responsible for your sites and must follow the acceptable use policy. We may suspend protection of a site that breaks it, as described there.

4. Plans and payment

The Free plan costs nothing and has no time limit. Paid plans are bought from your account balance, which you top up in advance; prices are in US dollars. A plan renews from the balance at the end of each period; if the balance is too low, the account moves to the Free plan and the limits of that plan apply.

Attack traffic and blocked requests are not billed. Prices may change; a new price applies from your next period, and we tell you in advance.

5. Availability

We work to keep the service available at all times, but we do not promise uninterrupted service on the Free, Pro and Business plans. Planned maintenance is announced in advance when it may affect traffic. Enterprise plans can include an uptime commitment in a separate agreement.

AegisX filters attacks on websites. Large floods of network packets are filtered by the networks of our data centres; we cannot guarantee that every attack of any size is stopped.

6. Data

To protect your sites we process the requests of their visitors. How we do it, as your processor, is described in the data processing terms; what we do with your own data is in the privacy policy. Logs are kept for the period of your plan and then deleted.

7. Ending the service

You may stop using AegisX at any time: point your domains back to your servers and delete the sites or the account in the dashboard, or ask support to do it.

We may suspend or close an account that breaks these terms or the acceptable use policy, that is used to attack others, or that has not paid for a paid plan. Except in urgent cases (attacks, malware, legal orders), we warn you first and give you time to fix the problem.

8. Liability

The service is provided as it is. To the extent the law allows, we are not liable for indirect losses, lost profit or lost data, and our total liability is limited to what you paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.

9. Changes to these terms

We may update these terms. We publish the new version on this page with its date and, for important changes, tell account owners by email at least 14 days before they apply. If you do not agree, you may stop using the service before then.

10. Contact

Questions about these terms: support@aegisx.network.